The Next Step - Service Offer
Next Step advisers can help you:
- Find learning and training that is right for you
- Improve your reading, writing and Maths
- Understand the local job market
- Find out about funding to support your learning
- Develop your CV
- Improve your interview and presentation skills
- Progress in your current job
- Register for a Lifelong Learning Account
- Find out about the types of disability and childcare support available
- The Next Step service is a single integrated service with three delivery channels (web, telephone and face-to-face) operating under one brand and shaped by local partnerships and innovative ways of working.
- Next Step provides a universal offer, for all those in and out of work. It provides targeted support focusing on people with specific barriers to getting into and on in work.
- The Next Step service aims to build lifelong relationships with its customers, to encourage them to use the service throughout their lives and not just in times of crisis.
- Next Step helps people find the right combination of advice for them, reflecting their specific needs to help them progress in work and life.
It:
- provides personalised relevant advice on getting on in work and life, reflecting individual needs and situations;
- enables customers to manage their own careers and provides the appropriate level of support to meet their needs;
- is available to any adult aged 19 and over (or 18 and over for Jobcentre Plus customers);
- allows people, who require more intensive, ongoing support, to get that support on the basis of their need.
- The service works closely with Jobcentre Plus and other partners such as those working in further education, Local Authorities and Higher Education; and to those delivering careers services to young people and working with offenders.
An integrated offer - The service is delivered through three channels. These are:
- A national website - available to individuals via self service and mediated through an adviser
- A national contact centre providing support through telephone, email and web forums. The national telephone number is 0800 100 900
- A regional and local face-to-face channel providing access to advisers at venues local to individuals.
